SHIPPING & PAYMENT

SHIPPING & PAYMENT POLICIES

**Q: What shipping methods do you provide?**

A: For UK residents, we use YunExpress to ship items from overseas, and most of our items are shipped via Royal Mail "Tracked" delivery after customs clearance. You will receive a tracking code once your order has been dispatched. For other customers, we use YunExpress, Yanwen Express, EMS, and DHL, and you will also receive a tracking code once your order has been dispatched.

**Q: When will my order be dispatched?**

A: Please allow 3-7 working days to process, pack, and ship your order. We do our best to dispatch orders within 48 hours once we receive the funds from the payment company, but this isn't always possible when we're busier than usual.

**Q: Will I receive my order sooner if I purchase with a higher price delivery in the UK?**

A: We don't normally keep a lot of items in our UK stock, but if the orders come to plushies or standing features, we might be able to provide a sooner delivery by Royal Mail. All items being shipped from the UK are pre-paid international delivery fees from overseas to the UK (to be charged the same amount). Postage options do not include the time for us to process, pack, and dispatch orders, so this time needs to be considered when choosing your shipping option!

1st Class Royal Mail aims to be delivered within 1-2 working days after dispatch from our UK warehouse, and 2nd Class orders aim to be delivered within 3-5 working days after dispatch from our UK warehouse (South Wales).

**Q: If I place multiple orders, will they be sent together?**

A: If you email us or contact us through social media as soon as possible after making your order, we will look into your orders to see if we can package and send them together. If you do not get in contact with us to let us know, we cannot guarantee your orders will be shipped in the same box (except for plushies/features), but we will try to ship the rest on the same date.

**Q: Do you offer free shipping in the UK?**

A: Currently, we do not offer free shipping to any location. The total shipping cost is calculated based on the weight/size of the items and packaging as they have all originally travelled a long way from Korea - so based on the start price, each item added will be charged a bit more depending on how many items are being added. However, we are trying our best to keep this as low as possible.

**Q: Do you ship outside the UK?**

A: Yes! We ship to any country* that YunExpress/Yanwen/EMS/DHL can deliver to - when you enter your address at checkout, the shipping rates to your country will be shown. If shipping isn't available to your address, unfortunately, we aren't able to send items there.

*For customers in Kuwait, you may have to collect your order from the post office as previous customers have been unable to receive deliveries to their home

**Q: My order was supposed to arrive today, but it's late. Is it lost?**

A: When your order has been packed and shipped, we will send you tracking information which you can use to track your parcel on the Royal Mail/17 TRACK track and trace website. Please note that with Royal Mailed Signed shipping, this is not a fully tracked service - the tracking will only update upon dispatch and at each delivery attempt. We have no other means of tracking your parcels and advise you to wait 7-10 business days for a parcel to arrive after you receive the tracking information, as sometimes the custom declaration may take longer than expected.

For international orders, your order could take longer due to flight delays, customs, or shipping delays in your country. Typically, if you are in the UK you can expect to receive your order within 7-15 business days (excluding weekends). International orders usually take 1-3 weeks and we are trying our best to improve.

**Q: When will my preorder item arrive?**

A: The Korean release date for pre-order items is not the day that your order will be shipped - it will usually take at least 1-2 weeks for items to be dispatched from Korea and delivered to our warehouse at YunExpress or our overseas storage in China. As soon as new items arrive at our UK warehouse, we will ship pre-orders first before taking any new orders for that item. If you have placed an order containing a pre-order item and other non-preorder items, your items may be sent together once the pre-order item has arrived.

**Q: My album was missing a photocard/postcard/inclusion. Can I get a refund?**

A: All of our albums are factory sealed from Korea, and we cannot open them to check what inclusions are inside - this means that any missing items are a factory mistake and not a fault of our shop, so we cannot offer refunds for this (as we paid full price for the album from Korea). Missing photocards is a common mistake with manufacturers and our only advice is to ask the company themselves if they can offer an exchange; unless the item was opened by our staff, the inclusions are not in our control.

**Q: Why did I get charged fees to pick up my international order?**

A: Unfortunately, the fees you are being charged upon delivery of your orders are customs practices determined by your country's customs office. Although we try our best to avoid you being charged, these are controlled by your government and we cannot predict whether you will be charged or how much it will be (For some countries in Europe, we use third-party services to cover customs fees for you). For additional information regarding your country's customs charges, we suggest contacting your local customs office directly.

**Q: What payment options do you offer?**

A: We currently accept all major credit and debit cards through Stripe and PayPal on our website.

**Q: Only half of my order has arrived. Where is the rest of my order?**

A: This depends on how much you ordered and the shipping option you chose at checkout! If you only received one parcel and there are some missing items, it is highly likely that your order has been sent in multiple parcels. Please give extra days for the second parcel to arrive. If you have any concerns or want more specific details about your order status feel free to email us or contact us on Instagram - we occasionally use SIM/WhatsApp.

**Q: My order has been dispatched but I entered incorrect details. Can I have a refund?**

A: Unfortunately if for any reason there is a mistake with your order due to an error on your end (mistype in an address incorrect address etc.) we cannot refund your order. If the order is sent back to us we will happily re-send it out once it arrives back at us however you will need to cover secondary postage costs as the error was not on our part. If you would rather have a refund instead of re-sending please note that this refund will not cover postage costs.

**Q: Why does Finakpop drop-ship some products and not others?

A: At Finakpop, we prioritize dropping shipping products that are in high demand, have strong market demand, and have a competitive advantage in terms of pricing and quality. We also consider factors such as product margins, shipping costs, and the ease of sourcing and fulfilment.

**Q: What specific criteria do you use to determine which products to drop-ship?

A: We use a combination of factors to determine which products to drop-ship, including market demand, competition, product margins, shipping costs, and ease of sourcing and fulfilment.

**Q: How do you source your products for drop-shipping?

A: We source our products from a network of reliable suppliers mainly in South korea. We work with suppliers who can provide high-quality products at competitive prices and who can meet our strict quality standards.

**Q: How do you ensure the quality of the products you drop-ship?

A: We take quality very seriously at Finakpop. Before partnering with a supplier, we conduct thorough research and due diligence to ensure that they meet our high standards for quality. We also work closely with our suppliers to monitor product quality and resolve any issues that may arise.

**Q: My order has been shipped but it hasn't arrived what can I do?**

A: If your order has not arrived within 15 working days (if in the UK) or 1 month (if worldwide) of being dispatched please contact us via email at finakpop01@gmail.com. Most items are being held by Custom if that’s the case.

For UK customers only:

To ensure you receive some of your items promptly your order may be split into two or more shipments As a result you may not receive all items in one package Please rest assured that all items will be delivered as soon as possible You will need to contact us within 7 days of dispatch date as this is Royal Mail deadline for claims unfortunately if it's been more than 7 days we are unable to make claim for you or issue refund.